Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. For example: if the item was delivered on June 1st, the customer will have up until June 8th to inform us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@thegunharstore.com. Please note that returns will need to be sent to the following address: 247 Martinvalley Crescent NE, Calgary AB, Canada T3J4L5.

Please reach out to us before making any returns. Items sent back to us without first requesting a return will not be accepted. 

Unfortunately, at this time the customer would have to bear the cost of the return label. 

We do not accept returns on sale items or gift cards.

You can always contact us for any return question at info@thegunharstore.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item with a new shipping label.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thegunharstore.com.

Thank you for your understanding and support to our business.

Team,
The GunHar Store